MASTER THE ART OF SERVICE!
WITH THE SAE SERVICE SOLUTION
One thing is for sure: Your service department can significantly boost your revenue growth. But who would dare to claim that your Service field can become a high-revenue segment? The answer is: We at SAE! Let´s go – join us and take off!
BEST SERVICE EVER
Convincing customers via visionary digitalization
Our SAE service solution holds the promise of convincing customer service anywhere, anytime – and we deliver on that promise! With SAE the service application, service employees can quickly react to customer inquiries and requests, whether it is in the SAP® environment or in a standalone system.
Satisfy your customers with efficient service management and thereby boost your strong reputation. Once automatically generated, all data related to a service order will be automatically transmitted to your service technicians in their offline mobile application. The result is a consistent workflow with automated system feedback function.
Personal interactions, efficient and effective troubleshooting and fast response times create powerful competitive advantages and convince your customers sustainably.
Manage installations, maintenance and repair orders perfectly, create complete service reports including signatures at the press of a button. Reduce the process steps while transferring all relevant data (e.g. activity types, performed services, consumed parts, follow-up activities) back to your central planning department or directly to your SAP/ERP with just one click.
Consequently, SAE service significantly speeds up your invoicing and ensures that all activities and components are being charged.
SERVICE INDUSTRY 4.0
SAE service – our highlights for your success!
• central planning cockpit for internal service – in ERP/SAP or standalone
• 100% SAP consistency possible – create service data out of SAP SD items and production orders etc.
• mobile, offline capable app for technicians in the field
• Automated creation of service reports (including signature from customer and technician, consumed parts, performed services and time sheets)
• block feedback and rapid entry for an easy, intuitive way of working
• automated workflows for invoicing and rework orders
• automated transmission of working time to HR
• reduced number of process steps and faster invoicing
• smart digitalization: Service department will become a high-revenue segment
And in such a way, the circle closes: With sae mobile service, you not only can transfer feedback, service reports, order information, activities and descriptions, but also material data, check lists and service reports back to the capacity planning in your internal service.
SERVICING AND MAINTENANCE SOFTWARE
Modular, flexible & well-established
Our service applications’ structure and range of functionality are based on decades of experience and customer feedback. Thanks to the modular structure and the flexibility of the SAE service solution we can perfectly adapt to the individual needs and requirements of our customers and when required, expand the project during several extension levels.
FULLY INTEGRATED IN SAP/ERP OR STANDALONE
Our Service solution was being designed for all companies: Customers’ requirements naturally decide when and where and how to use our applications. Whether it is an independent system for small companies with no connection to ERP or a fully integrated cockpit system (e.g. in SAP) with a consistent connection to and global integration of several subsidiaries using different ERP systems – the sky is the limit! But don’t worry: The consistency with the offline capable technician app is of course included in any case.