B2B Service Management (digital)

Details

Date:
07. October 2020 - 08. October 2020


Website

VENUE

Digital

-

Phone: +49 30 2300 60


website

ORGANIZER

Project Networks GmbH

Phone: +49 30 6098 5090

E-Mail: mail@project-networks.com


website

 

Presentation Kiefel GmbH & SAE GmbH on 07.10.2020 from 13.45 – 14.20 o’clock:

Efficient planning and digitalization of the group-wide service business

at Kiefel GmbH

 

Content:

  • Group-wide solution for consistent data flows all the way to the subsidiaries
  • Intuitive scheduling & offline-capable technician app (100% SAP integrated and standalone)
  • Excellent service & high customer satisfaction / customer loyalty

Information about the referent:

  • Michael Nachbauer
  • Head of Central Strategic Projects
  • KIEFEL GmbH

 

Strategic realignment of service and after sales processes

The Service Management strategy summit is taking place digitally on the web.

Key Topics

  • Service & After Sales Management
  • Processes & Automation
  • Service Katalog
  • Machine Learning & Predictive Maintenance
  • IoT
  • Remote Service
  • Self Service & Self Portals
  • Service Communities & Crowd Services
  • Case Management
  • Systems & Apps
  • Callcenter & Chatbots
  • Field Service
  • Big Data & CRM
  • Asset Intelligence Network

 

Circle of Participants

  • Head of Service Management
  • Head of Customer Service
  • Head of After Sales